Archive | March, 2013

Cloud Computing Provider

Cloud Computing has been a hot buzz word for a while now and is getting hotter and hotter.

I have 3 important suggestions for anyone considering storing their data in the cloud.

#1 Before you spend a single penny with a cloud service provider first and foremost call their tech support and verify you are not stuck in an endless loop of being transferred around and make sure your call is not transferred over seas to India or elsewhere outside of the United States.

#2 Verify the strength of the company and how long they have been in business.

#3 If the provider you choose passes the above tests to your own satisfaction go ahead and sign up and pay for 1 month of service then upload some “test data” then wait a few days then log back in and delete your test data then call their tech support and tell them you accidentally deleted your data and see for yourself how fast they are able to restore your data from a backup.

You may be surprised at how good the  cloud provider you are testing really is or isn’t is or you may be disgusted but it’s your data and you owe it to yourself to test the cloud hosting provide you consider before you store real data on a server located who knows where that you can not physically touch.

I will be testing some cloud hosting providers and will provide a complete rating on my personal experiences later on for my blog readers to see themselves.

In the mean time I wrote an article in 2010 that explains exactly what cloud computing really is.

CLICK HERE to read that article.

Posted in CLOUD Computing, Data Storage0 Comments

Google and Microsoft both scan your email

Microsoft’s ads make Google’s email scanning sound sinister, however it’s own scanning  to block spam  isn’t much different.

Microsoft’s anti-Google “Scroogled” campaign is based largely on the contention that rival Google “goes through” private email in order to target ads at users based on keywords. And that’s technically true. It’s also technically true that Microsoft, too, “goes through” private email, though its intent is different: Microsoft’s Outlook.com email service runs scans not to target ads, but to block spam.

Still, the scanning itself isn’t really much different. For Stefan Weitz, Microsoft’s senior director of online services, this is all a matter of “semantics.” The intent of Google’s  “going through” email is what makes that “going through” a bad thing, compared to Microsoft’s “going through,” which is entirely benign, he said in an interview Tuesday.

It can be argued that Google’s intent to target ads is just as benign as Microsoft’s intent to prevent spam. Clearly, Microsoft doesn’t think so, and it cites surveys showing that most people don’t even realize that Google targets ads at them based on what they’ve written in emails, and that when they learn this is the case, many of them are appalled.

But the campaign is heavily focused on the scanning part, which makes Google’s targeting sound sinister. It also makes it sound a little bit like Google employees, rather than computer algorithms, are doing the scanning.

“In the most general sense of the word, the ‘scan’ is the same,” in both cases, Weitz allows. But, he says, the intent makes all the difference. Also, he contends, Google isn’t nearly “transparent” enough about what it does with the information it collects, either from searches or from email. Further, he argues, while Microsoft’s scans look for keywords that are red flags for spam , Google is looking for all manner of keywords for ad-targeting.

Fair enough, though there has been a mighty backlash against the Scroogled campaign. Weitz says it doesn’t matter much, since the people doing the lashing are mostly people in a “bubble” – technology workers and journalists. “Everyday people,” he claims, are fine with the campaign, because it lets them know something that many of them didn’t: that Google’s software “reads” their emails to target ads at them.

Last week, the San Francisco public-media outlet KQED reported, based on an interview with Weitz, that the Scroogled campaign is over. It’s not. Weitz attributes the misinformation to a misunderstanding between him and the reporter. (Fortune, like many other publications, cited KQED’s erroneous story.) He says he meant only that the Scroogled TV spots are over for now and that Microsoft is moving on to a new phase of the campaign to take on some other aspect of Google to excoriate. He wouldn’t say what aspect that might be, but he talked a lot about Google’s privacy policies for its search function, so that might be a hint.

The campaign launched in November. A few weeks ago, it started a petition drive to collect signatures from people opposed to Google’s email privacy policies. Microsoft boasts that it has drawn 3.5 million people to the petition site and that 115,000 people have signed it. That amounts to what seems like a rather paltry success rate — about .03%. Not so, Weitz insists, since once on the site, people must fill out a form. He says the ratio is “pretty good” and is “better than what the White House requires” for its “We the People” initiative.

Google has issued only a single, terse statement in response to the Scroogled campaign: “Advertising keeps Google and many of the websites and services Google offers free of charge. We work hard to make sure that ads are safe, unobtrusive and relevant. No humans read your email or Google account information in order to show you advertisements or related information.”

Posted in Google, Microsoft, News, Tech News0 Comments

Shopping With Dell

DELL SUCKS for small business

If you own a small or medium size business and are considering purchasing a DELL computer or server for your business. YOU NEED TO READ THIS.

This is an actual chat log I had with a DELL Business Representative.

As you can see the DELL Business Rep is unable to answer any questions in regard to purchasing a DELL Server.

UNBELIEVABLE? You may say.
Actually it’s believable when you look below and read the chat log I had with DELL.

 

This is an automated email sent from Dell Chat. The following information is a log of your session. Please save the log for your records.
Your session ID for this incident is 56622922.
Time Details
02/27/2013 06:31:39PM Session Started with Agent (Jennifer V)
02/27/2013 06:31:43PM Agent (Jennifer V): “Welcome to Dell US Chat! My name is Jennifer V. and I will be your Dell.com Chat Expert. I can be reached at us_dhs_chat_reply_2@dell.com or via voice mail at 1-800-379-3355 Ext-2160085.
How can I help you today?
By the way, there are several instances”
where chats get disconnected due to internet connection error (we don’t disconnect you on purpose), just in case this happens, what phone number can I reach you at?
02/27/2013 06:31:44PM Agent (Jennifer V): “hi”
02/27/2013 06:32:08PM Chris: “Hi Jennifer”
02/27/2013 06:32:29PM Chris: “my number is 407 792 6465”
02/27/2013 06:32:47PM Chris: “I want to build a dell server for a client of mine to replace an old server”
02/27/2013 06:33:44PM Chris: “I am looking here http://m.dell.com/mt/www.dell.com/us/business/p/poweredge-tower-servers
02/27/2013 06:34:16PM Chris: “I was unable to find any info for building a server to my specs on your website”
02/27/2013 06:35:01PM Chris: “can you point me in the right direction ?”
02/27/2013 06:35:19PM Agent (Jennifer V): “I’m glad that you chatted in today. I’ll be happy to assist you with your concern. =)”
02/27/2013 06:35:44PM Agent (Jennifer V): “you are looking to order a server for business, is that right?”
02/27/2013 06:35:54PM Chris: “Thank you”
02/27/2013 06:36:45PM Chris: “Yes correct this is for a client of mine and I am going to be replacing a server”
02/27/2013 06:37:46PM Agent (Jennifer V): “I okay”
02/27/2013 06:38:19PM Agent (Jennifer V): “Thanks for patiently waiting.:) You can contact our Business Department at 1-800-456-3355 or visit them on this link for assistance. They are open 8AM CST on weekdays and are closed on weekends. http://www1.us.dell.com/content/default.aspx?c=us&cs=04&l
=en&s=bsd
02/27/2013 06:38:47PM Chris: “I like the poweredge T420 and want to get prices for that server with 8 gigs memory and 3 / 500 gig drives. 2 used and 1 as a spare.”
02/27/2013 06:40:01PM Agent (Jennifer V): “kindly please call them to check on the server that you needed because my tools here cannot configure a server”
02/27/2013 06:40:17PM Chris: “Do you not have any information on your website for prices and custom servers?”
02/27/2013 06:41:43PM Agent (Jennifer V): “sorry but not on not end. =(“

If you require further assistance, please visit us at support.dell.com

After this chat took place I did call the toll free number the DELL chat agent gave me and I was redirected from department to department to department where nobody was able to answer any of my questions or even give me a price quote for a new DELL PowerEdge T420 server with 8 gigs of memory and 3 / 500 gig hard drives. This isn’t rocket science but rather very basic information that I would expect a huge computer company like DELL to be able to answer.

It has since been 3 days since I called DELL and asked them to get me the information I requested and nobody has returned my phone calls or emails. I am going to stay on top of this to see if DELL calls me back or helps me.

I wont hold my breath.

In the mean time I am definitely NOT going to do business with DELL and am showing this to my client so they understand why I am not recommending using a DELL server to upgrade their network.  I am big fan of HP, IBM, and SuperMicro Servers. In this case my client kept mentioning the word DELL and seems to like the name.

After showing this to my client he agreed that DELL is not a good choice for his business.

Just imagine if you – a small or medium size business owner, IT manager, or a system administrator have this kind of trouble just getting a basic price quote. Can you imagine what a nightmare it would be to actually get support for a DELL server when it breaks and you need a replacement part in an emergency? I am sorry. Actually I am NOT sorry and will not subject my valuable clients & customers to this kind of nonsense.

DELL SUCKS

UPDATE: 13 days later DELL returned my phone call and were not able to answer any of my questions and placed me in a never ending loop of transferring me from department to department. Needless to say my time is to valuable to do business with a a huge faceless company and I hung up the phone after being being transferred around for over 30 minutes.

Posted in Customer Service Stories, DELL, Dell Business, Dell Server0 Comments


Advert