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DELL SUCKS for small business

If you own a small or medium size business and are considering purchasing a DELL computer or server for your business. YOU NEED TO READ THIS.

This is an actual chat log I had with a DELL Business Representative.

As you can see the DELL Business Rep is unable to answer any questions in regard to purchasing a DELL Server.

UNBELIEVABLE? You may say.
Actually it’s believable when you look below and read the chat log I had with DELL.

 

This is an automated email sent from Dell Chat. The following information is a log of your session. Please save the log for your records.
Your session ID for this incident is 56622922.
Time Details
02/27/2013 06:31:39PM Session Started with Agent (Jennifer V)
02/27/2013 06:31:43PM Agent (Jennifer V): “Welcome to Dell US Chat! My name is Jennifer V. and I will be your Dell.com Chat Expert. I can be reached at us_dhs_chat_reply_2@dell.com or via voice mail at 1-800-379-3355 Ext-2160085.
How can I help you today?
By the way, there are several instances”
where chats get disconnected due to internet connection error (we don’t disconnect you on purpose), just in case this happens, what phone number can I reach you at?
02/27/2013 06:31:44PM Agent (Jennifer V): “hi”
02/27/2013 06:32:08PM Chris: “Hi Jennifer”
02/27/2013 06:32:29PM Chris: “my number is 407 792 6465”
02/27/2013 06:32:47PM Chris: “I want to build a dell server for a client of mine to replace an old server”
02/27/2013 06:33:44PM Chris: “I am looking here http://m.dell.com/mt/www.dell.com/us/business/p/poweredge-tower-servers
02/27/2013 06:34:16PM Chris: “I was unable to find any info for building a server to my specs on your website”
02/27/2013 06:35:01PM Chris: “can you point me in the right direction ?”
02/27/2013 06:35:19PM Agent (Jennifer V): “I’m glad that you chatted in today. I’ll be happy to assist you with your concern. =)”
02/27/2013 06:35:44PM Agent (Jennifer V): “you are looking to order a server for business, is that right?”
02/27/2013 06:35:54PM Chris: “Thank you”
02/27/2013 06:36:45PM Chris: “Yes correct this is for a client of mine and I am going to be replacing a server”
02/27/2013 06:37:46PM Agent (Jennifer V): “I okay”
02/27/2013 06:38:19PM Agent (Jennifer V): “Thanks for patiently waiting.:) You can contact our Business Department at 1-800-456-3355 or visit them on this link for assistance. They are open 8AM CST on weekdays and are closed on weekends. http://www1.us.dell.com/content/default.aspx?c=us&cs=04&l
=en&s=bsd
02/27/2013 06:38:47PM Chris: “I like the poweredge T420 and want to get prices for that server with 8 gigs memory and 3 / 500 gig drives. 2 used and 1 as a spare.”
02/27/2013 06:40:01PM Agent (Jennifer V): “kindly please call them to check on the server that you needed because my tools here cannot configure a server”
02/27/2013 06:40:17PM Chris: “Do you not have any information on your website for prices and custom servers?”
02/27/2013 06:41:43PM Agent (Jennifer V): “sorry but not on not end. =(“

If you require further assistance, please visit us at support.dell.com

After this chat took place I did call the toll free number the DELL chat agent gave me and I was redirected from department to department to department where nobody was able to answer any of my questions or even give me a price quote for a new DELL PowerEdge T420 server with 8 gigs of memory and 3 / 500 gig hard drives. This isn’t rocket science but rather very basic information that I would expect a huge computer company like DELL to be able to answer.

It has since been 3 days since I called DELL and asked them to get me the information I requested and nobody has returned my phone calls or emails. I am going to stay on top of this to see if DELL calls me back or helps me.

I wont hold my breath.

In the mean time I am definitely NOT going to do business with DELL and am showing this to my client so they understand why I am not recommending using a DELL server to upgrade their network.  I am big fan of HP, IBM, and SuperMicro Servers. In this case my client kept mentioning the word DELL and seems to like the name.

After showing this to my client he agreed that DELL is not a good choice for his business.

Just imagine if you – a small or medium size business owner, IT manager, or a system administrator have this kind of trouble just getting a basic price quote. Can you imagine what a nightmare it would be to actually get support for a DELL server when it breaks and you need a replacement part in an emergency? I am sorry. Actually I am NOT sorry and will not subject my valuable clients & customers to this kind of nonsense.

DELL SUCKS

UPDATE: 13 days later DELL returned my phone call and were not able to answer any of my questions and placed me in a never ending loop of transferring me from department to department. Needless to say my time is to valuable to do business with a a huge faceless company and I hung up the phone after being being transferred around for over 30 minutes.

Posted in Customer Service Stories, DELL, Dell Business, Dell Server0 Comments


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